Privacy Policy

Privacy Policy for NewArc Compliance Services Limited

Effective Date: 09.06.2020

At NewArc Compliance Services Limited, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our electrical installation services for residential, commercial, and industrial purposes.

By using our services, you agree to the terms of this Privacy Policy.

We may collect the following types of personal information when you engage with our services:

• Personal Identification Information: Name, address, phone number, email address, billing information, and other contact details.
• Project Details: Information about the electrical services requested, project specifications, and requirements.
• Payment Information: Credit card numbers, billing addresses, and other payment details (collected via secure third-party payment processors).
• Service Usage: Information about your interactions with our services, including service appointments, correspondence, and feedback.

We use the personal information we collect for the following purposes:

• Providing Services: To complete electrical installations, repairs, or maintenance requests.
• Communication: To send project updates, invoices, reminders, and respond to inquiries.
• Billing and Payments: To process payments and manage account-related issues.
• Customer Support: To assist you with any issues or concerns related to our services.
• Improvement of Services: To analyze trends, monitor service quality, and improve the overall customer experience.

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us deliver services, process payments, or manage business operations. These providers are required to handle your information in accordance with this Privacy Policy.
• Legal Compliance: We may disclose your information when required by law, regulation, or legal process (such as a subpoena, court order, or government investigation).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change through updates to this Privacy Policy.

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These precautions include physical, technical, and administrative measures, such as encryption, secure servers, and employee access controls.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal obligations).
• Opt-out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send or contacting us directly.

We may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website and services. These technologies help us analyze trends, manage the website, track users' movements, and gather demographic information. You can control cookie settings through your browser settings, but doing so may affect your experience with our website.

Our website or communications may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

NewArc Compliance Services Limted
35 Birdbrook, Kidbrooke, London, SE3 9QF
Phone: 07929 365 792
Email: enquiries@newarccompliance.com